The file library
The file library is account-wide. You can attach one file to several agents without uploading it several times, and removing it from one agent does not delete it from the library.
Upload files
Drop files into the library and watch the progress. Keep the tab open until an upload finishes. An interrupted upload cannot be added to an agent, nothing repairs it, and the fix is to upload the file again.
Only finished uploads can be selected as knowledge. See Supported file types for what a file must contain to be readable, and for the formats that index as nothing.
Organize files into folders
Folders nest, with a breadcrumb back to Files. Organize by product, by team, or by who owns the source, whichever boundary still makes sense once several agents draw on the same material.
Use files as knowledge
Open an agent’s knowledge picker and select completed files from the library. Saving replaces that agent’s file list and starts a fresh index. The previous index keeps answering while the new one builds. See Indexing states.
Storage limits
An account gets 5 GB. Account settings shows how much of it the library is using. Because files are shared, Duvi counts the space once however many agents use the file. An upload that would take you over the limit is refused when it starts.
To free space, delete the file from the library. Removing a file from an agent only changes that agent’s knowledge and returns no storage.