What Appearance changes
Open the agent, then Appearance. These settings apply to the website widget.
| Setting | What it changes |
|---|---|
| Launcher | How the agent appears before a visitor opens the conversation. |
| Color | The palette used by the launcher and conversation window. |
| Logo | The mark shown on the launcher and in the widget. |
| Launcher label | The visible label, or the screen reader label when the launcher is icon-only. |
| Starter prompts | Suggested first messages shown before a text conversation starts. |
Starter prompts appear only for text-capable agents. A voice-only agent has no message box before the call begins, so there is nowhere to show them.
Preview the widget
The preview on Appearance runs the same widget visitors see, in a frame inside Studio. Edits update the preview as you make them, so check both the closed launcher and the open conversation window before saving.
Use Preview for the conversation itself. Appearance is for presentation: whether the widget fits your site, whether the label is clear, and whether the first choices a visitor sees are useful.
Save changes
Launcher, color, label and starter prompts stay as a draft until you select Save changes. Discard returns them to the last saved version.
A logo upload starts when you choose the file, because Studio needs the stored image to show the real widget preview. Replace the logo from the same field if you chose the wrong file.