Who We Are
Duvi is a voice and chat agent platform provided by DigiIQ, Inc., referred to in this policy as "we," "us," or "our."
When a business builds agents on Duvi, the conversations those agents have with its customers are handled for that business under its agreement with us. We also use those conversations to train and improve Duvi models, as set out below.
Information We Collect
We collect information in the following ways:
- Account details, such as your name and email address. If you sign up with Google, we receive your name, email address, and profile photo from Google.
- Session details for each signed-in device, including the browser, operating system, IP address, and when the session was created and last used.
- Billing details, including your credit balance, purchases, usage, automatic top-up settings, and the outcome of each top-up attempt. Card details are collected and stored by Stripe, and we never receive your full card number.
- What you build and upload, such as agent configuration, files, knowledge sources, and the keys you store, which are encrypted.
- Conversation data processed through the platform, including voice audio, call transcripts, and messages exchanged with agents, along with details that arrive with them, such as the phone number on a call.
- Contact details you give us when you request a demo or contact us, such as your name, email, company, and phone number.
- Application details, such as a resume and contact information, when you apply for a role with us.
- Technical and usage data collected automatically through cookies and similar technologies, such as device, browser, and interaction data.
How We Use Your Information
We use information to provide, operate, secure, and improve the platform; to take payment for credits and run automatic top-up when you turn it on; to send account and billing notices, such as a warning that a top-up charge failed; to train and improve Duvi models; to respond to demo requests and inquiries; to process job applications; and to meet our legal, tax, and accounting obligations.
We rely on our contract with you to run and bill your account, on our legitimate interests to secure and improve the platform and train our models, on your consent where we ask for it, and on legal obligations where the law requires us to keep or disclose information.
Training Duvi Models
We use messages and call transcripts from the platform to train and improve Duvi models. The third party model providers we use, OpenAI, Google, and Anthropic, do not train on that data.
If your business needs its conversations left out of training, tell us at info@duvi.ai before you build. Where the law gives you a right to object to this use, you can exercise it the same way.
How Long We Keep It
We keep information only for as long as we need it for the purpose we collected it, or until you ask us to delete it, unless the law requires us to keep it longer. Records of purchases, charges, and refunds are kept for as long as tax and accounting law requires, including after an account is closed. Conversation data handled for platform customers is kept according to the customer agreement.
How We Protect It
We apply reasonable technical and organizational safeguards to protect information, and we restrict access to it. No method of transmission or storage is perfectly secure, but we work to protect your information using industry practices.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, to object to how we use it, including for training, and to receive a copy of it, including under the GDPR and the CCPA. To exercise these rights, contact us at info@duvi.ai. We will not treat you differently for exercising them. You can unsubscribe from marketing emails at any time using the link in those emails.
International Transfers
We operate in the United States, and the platform stores and processes information there. Where the law requires safeguards for moving information between countries, we put them in place.
Children’s Privacy
You must be at least 18 years old to use Duvi. We do not knowingly collect personal information from anyone under 18, and we delete it if we learn that we have.
Changes to This Policy
We may update this policy from time to time. When we do, we revise the effective date at the top of this page. If a change significantly affects how we use information we already hold, we will email account holders before it takes effect.
Contact Us
For any questions about this policy or your information, contact us at info@duvi.ai, or by mail at the address below.