Duvi research
Ideas for operational AI teams.
Practical writing on voice agents, customer automation, and the systems behind faster resolution.
Read the archiveHandling Context Fragmentation When Customers Switch From Phone to WhatsApp
Unified AI agents prevent context loss and customer repetition when switching between voice and WhatsApp channels using shared knowledge bases.
Why Static Knowledge Bases Create Support Bottlenecks
Static knowledge bases limit AI agents to answering questions. Learn how API tool calls and CRM updates resolve tickets without human intervention.
Why manual data lookups stall support operations
AI agents reduce support wait times by automating database lookups and CRM updates using API tool calls.
The financial impact of response latency for technical queries
Technical buyers will not wait for support tickets. Use grounded AI agents to provide immediate answers from your documentation and reduce lead abandonment.
Why Grounding AI Agents in Documentation Is Only Half the Solution
Grounding AI agents in documentation allows them to answer questions but tool calls to APIs are required to track packages and update CRMs.
What Shipping Duvi on Nalum Taught Us About Real AI Assistants
How we deployed Duvi on the Nalum alumni platform, what the production integration taught us, and how we approached grounding, privacy, and controlled access.
Reducing the Administrative Overhead of Manual Data Entry After Customer Calls
Learn how to automate CRM updates and record syncing after phone calls using AI agents that use APIs and live business data.
Recovering Abandoned Tool Calls Through Asynchronous Channel Handoff
Learn how Duvi uses asynchronous handoffs to WhatsApp to recover abandoned voice tool calls when customers lack immediate data.
Managing Lead Qualification Latency Across Distributed Channels
Learn how to eliminate response delays across WhatsApp, voice, and web channels by unifying business logic with AI agents.
Why Chat Prompts Fail on a Phone Call
Voice AI requires lower latency and shorter responses than text chat. Learn how to optimize system prompts and knowledge bases for phone calls using Duvi.
Why Customers Repeat Themselves Across Web and Voice Channels
Unified AI logic prevents context loss when customers move from web chat to phone support. Learn how a single knowledge base improves resolution rates.
Unifying Business Logic Across Voice and Text Channels
Coordinate your support logic across WhatsApp, web, and phone lines. Use a single knowledge base and API connectors to ensure consistent customer experiences.