Duvi research
Ideas for operational AI teams.
Practical writing on voice agents, customer automation, and the systems behind faster resolution.
Read the archiveReducing call latency by connecting voice agents to internal inventory APIs
Learn how connecting voice agents to internal inventory and ERP APIs reduces call latency and eliminates hold times for customer support teams.
Standardizing data retrieval for complex support inquiries across multiple communication channels
Reduce support costs by connecting AI agents to legacy CRMs, technical documentation, and APIs for consistent service across WhatsApp, phone, and web.
Solving the service tier drop off through synchronized technical knowledge
Eliminate drop off by grounding AI agents in documentation across phone and web. Connect to Salesforce and external APIs for technical checks.
Bridging the Qualification Gap Between Inquiries and Salesforce Records
Automate the transition from inbound inquiry to structured CRM data using AI agents grounded in documentation and connected to Salesforce APIs.
Addressing unboxing friction through real time voice access to technical manuals
Reduce support costs and solve unboxing friction by grounding AI agents in technical documentation. Connect to Salesforce and internal APIs for automated support.
Syncing knowledge across phone and WhatsApp to prevent repetitive customer inquiries
Maintain consistency across phone, web, and WhatsApp by using a unified AI knowledge base to prevent repetitive customer inquiries and data silos.
Resolving technical debt in customer support by grounding AI agents in legacy product documentation
Learn how to ground AI agents in legacy documentation to resolve technical debt in customer support and maintain consistency across channels.
Managing Return Authorization and Warranty Status Using Existing Support Documentation
Automate return authorizations and warranty lookups by grounding AI agents in your existing documentation and connecting them to Salesforce and internal APIs.
Automating technical intake and diagnostics across voice and messaging
Improve resolution times by automating technical troubleshooting with AI agents. Ground agents in documentation for consistent support on web and mobile.
Ending the technical follow up cycle by grounding sales agents in product documentation
Stop losing deals to follow up delays. Ground AI agents in technical documentation and connect to APIs to resolve objections on WhatsApp and voice.
Protecting engineering resources by automating technical hardware compatibility checks
Reduce engineering workload by using AI agents grounded in technical documentation to answer hardware compatibility questions across phone and web channels.
Capturing lost leads by resolving specific technical objections in real time
Learn how Duvi uses grounded AI agents to resolve technical objections and prevent lead loss across website, voice, and WhatsApp channels.