Duvi for Startups
You are the support team.That was never the plan.
Point it at your own pages and about ten minutes later it is answering your customers, in your words, while you get back to building.
No sales call, no contract, no seats to buy.
Brands we have worked with
Live by tonight,not by the next sprint.
Nothing here waits on an engineer, a migration or a call with us. You can argue with it in Preview before a customer can reach it.
- Name it
- You are making something that answers your customers on your site, on WhatsApp or on the phone. Call it anything.
- Point it
- It reads your site and the files you hand it. Until you do that, it knows nothing at all.
- Paste it
- One script tag on the page you already have and the bubble is live. No rebuild, no framework of ours.
WhatsApp and the phone run the same agent, on the same knowledge, into the same records. Turn them on when you are ready for them.
The cheapest teammate you will ever have.
Argue with it before your customers do
Run the question you dread against the agent knowledge and it shows you what it would answer from, ranked. You find the gap before a customer does, and fix it while nobody is watching.
The FAQ you never got round to writing
It counts what people actually ask, in their words, not yours. The top of that list is usually a page your site is missing, and now you know which one to write first.
Nobody is counting chairs
Credits go down when the agent works, and top up when they run low. Adding a cofounder, a contractor or the whole team costs nothing, so the bill tracks how busy you were, not how many of you there are.
It worked the night you did not
Analytics counts conversations by the hour, and the ones that arrive while you are asleep are the ones you were never going to answer. Those were answered anyway, and the transcript is waiting when you get up.
Built with peoplewho had to ship yesterday.
The ones who wanted it this week, not on a roadmap.
No queue to wait in
“You ask on Monday and it is in front of you, not in a backlog with a date on it.”
They ask first
“The questions came before the work, not after it went wrong. That saved us a month.”
Heard it before it existed
“They described this to me when there was nothing to show. It became that.”
Everything you would askon the call you are not having.
Roughly in the order they come up at two in the morning.
How long before it is actually answering customers?
About ten minutes if your content is already on the web. You name the agent, point it at your site and any files you want it to read, and paste two lines of HTML before the closing body tag. There is no build step and no package to install.
None of that draws on your balance. Building an agent is free, so you can finish the whole thing and argue with the result in Preview before a customer can reach it.
What does it cost while nobody is talking to it?
Nothing. Credits go down when the agent handles a conversation. Setting one up, rewriting its prompt, reindexing its knowledge and connecting a channel or a tool cost nothing at all.
Every agent on the account spends from the same balance, so there is one number to watch rather than one per agent, and nothing that grows when you add a cofounder or a contractor.
What happens when the credits run out?
It stops rather than getting quietly worse. A new conversation will not open, and in one already running the next message is turned away while whatever is streaming finishes. You never get a cheaper answer you did not ask for.
Automatic top up buys more on your saved card when the balance gets low. It is off until you turn it on, and the trigger wants to sit above a full day of your own burn rate, so a purchase has time to clear before you are empty.
How do I know it will not make something up?
It answers from the files and the pages you gave it rather than from general world knowledge. Before you go live you can run a question through the index yourself and read the passages it would retrieve, ranked, with the source behind each one. That runs the search without opening a conversation, so it costs nothing to do it fifty times.
The caveat worth knowing: Duvi reads a source when you save and not again. When your prices change, open Knowledge and save. A stale index is the most common cause of a confidently wrong answer.
Do I need a developer for this?
Not for the website. It is two lines of HTML wherever you already paste things, your CMS, your theme or your tag manager.
Phone and WhatsApp need a number rather than an engineer. Phone takes a voice capable Twilio number you already own, and Duvi points it at the agent rather than buying anything on your behalf. WhatsApp takes a Business number through Pinnacle or Meta.
Is the phone version a second thing to build?
No. One agent, one prompt, one set of knowledge, one set of tools, and a reply always comes back the way the conversation arrived.
What differs is what an answer can look like. Retrieval, your connected tools and saving a customer’s details work on all three channels. A phone call has no screen for a link, and WhatsApp has tappable buttons the website does not.
Can someone else embed my agent and spend my credits?
Until you list your domains on the Security tab, yes, and Studio warns you the whole time that list is empty. Add yours before you paste the tag rather than after.
If you would rather it never talked to strangers, switch access to signed in visitors only, and it answers nobody your own server will not vouch for.
Right now it knows nothing at all.
Give it your pages and that stops being true in about the time it takes to make coffee. New accounts start with five free credits, and building the agent costs none of them.
Nothing here needs a call. If you would rather have one anyway, this is where to ask.
Talk to us
Usually answered within one working day.