Acceptance of These Terms
By creating an account, buying credits, or otherwise using the Duvi website or platform, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, do not use the site or the platform.
Who Can Use Duvi
You must be at least 18 years old to create an account. You may use Duvi for a business or for your own purposes. If you accept these terms on behalf of an organization, you confirm that you are authorized to bind it, and "you" means that organization.
Accounts
You are responsible for keeping your credentials secure and for activity under your account, including purchases and automatic top-up charges. You agree to provide accurate information and to keep it up to date.
Use of the Service
You may use the site and platform for lawful purposes only. You agree not to:
- Break any law, including laws on privacy, consumer protection, call recording, telemarketing, and unsolicited messages.
- Gain or attempt unauthorized access to the platform, another account, or data that is not yours.
- Interfere with how the platform runs, introduce malicious code, or get around usage limits or billing.
- Use an agent to deceive people, including by claiming it is a person when someone asks.
- Submit false or misleading information, or content you do not have the right to use.
Your Agents and Your Customers
You are responsible for how the agents you build are set up and used, including what they say, what they collect, and which channels they answer on. That includes giving your own customers any notice they are owed, obtaining any consent the law requires before a call or message, and telling people they are talking to software where that is required.
Agent responses are generated automatically and can be incomplete or wrong. Review anything with legal, medical, financial, or similarly significant consequences before relying on it.
Your Content
You keep ownership of what you upload and of the conversations your agents have. You grant DigiIQ, Inc. a non-exclusive, worldwide, royalty-free license to host, copy, process, and use that content to provide, secure, and improve the platform, and to train and improve Duvi models, as described in our Privacy Policy.
You confirm that you have the rights and permissions needed to give us that content, including any notice or consent owed to the people in your conversations, and that anything you submit through the site, such as a demo request or job application, is accurate. If your business needs to be left out of training, tell us at info@duvi.ai before you build.
Credits
Duvi is paid for with credits. Every agent on an account draws on the same balance as it handles conversations, at the rate Studio shows for the model you select. Setting up an agent consumes nothing. Credits are sold in US dollars, and Studio shows the price before you pay.
When the balance runs out, agents stop opening new conversations and turn away further messages until you add credits. Credits do not expire while your account is open. They have no cash value, cannot be exchanged for money, and cannot be transferred to another account.
New accounts may receive free starter credits. They are a promotion, not a trial: nothing converts to a paid plan, and nothing is charged when they are used up.
We may change the price of credits or the rates at which they are consumed. A change applies only from the time it takes effect. If automatic top-up is on, we will email you before a change to the price of credits takes effect.
Payments
Payments for Duvi are collected by DigiIQ, Inc., which is the business you pay and the name to expect on your card statement. Card payments are processed by Stripe, and we never receive or store your full card number.
When you buy credits, the card you pay with is saved with Stripe for future charges on your account. You authorize DigiIQ, Inc. to charge that card for credits you buy and, if you turn it on, for automatic top-up. The saved card is not charged for anything else. To have it removed, turn off automatic top-up and email info@duvi.ai.
You are responsible for any taxes that apply to your purchases, other than taxes on our income.
Automatic Top-Up
Automatic top-up is off until you turn it on in Billing in Studio. When you turn it on, you choose the balance that triggers a purchase and the number of credits to buy each time.
While it is on, you authorize DigiIQ, Inc. to charge your saved card for that number of credits, at the current price, each time usage takes your balance below the level you chose. These charges have no fixed schedule or end date. They continue for as long as automatic top-up stays on, and during heavy usage they can repeat as often as once every 15 minutes. Each charge is a separate purchase of credits.
You can turn automatic top-up off, or change either setting, at any time in Billing in Studio. Turning it off stops future charges straight away. It does not reverse a charge already made.
If a charge fails, we email you. After three failed attempts in a row, or if there is no saved card to charge, automatic top-up turns itself off, and you can turn it back on once your card is working.
Refunds
All purchases of credits are final. We do not refund credits, whether used or unused, including credits bought through automatic top-up.
This does not remove any right to a refund that the law gives you and that cannot be waived. If a payment is refunded for that reason, or reversed through your card issuer, the credits it bought are removed from your balance, even if that takes the balance below zero.
Suspension and Closing Your Account
You can stop using Duvi at any time. To close your account, email info@duvi.ai. We may suspend or close an account that breaks these terms, has a payment reversed, or puts the platform or other people at risk. Unused credits are not refunded when an account is closed.
Intellectual Property
The site and platform, including text, design, graphics, and logos, belong to DigiIQ, Inc. or its licensors. Customer and partner branding remains the property of its owner. You may not reproduce our content without written consent.
Disclaimers
To the extent the law allows, the site and platform are provided "as is" and "as available," without warranties of any kind, including warranties of accuracy, availability, or fitness for a particular purpose. Examples and case studies do not guarantee comparable results.
Limitation of Liability
To the extent the law allows, DigiIQ, Inc. is not liable for indirect, incidental, special, or consequential damages, or for lost profits or data, arising from your use of, or inability to use, the site or platform. Our total liability for any claim relating to Duvi is limited to the amount you paid us in the 12 months before the claim arose.
Third Party Services
The site may link to third party websites that we do not operate or endorse, and your agents may use services you connect, such as a phone provider, WhatsApp, or a store. Those services are governed by their own terms, and we are not responsible for their content or practices.
Governing Law
These terms and any services provided by DigiIQ, Inc. are governed by the laws of the State of California, United States. Disputes fall under the jurisdiction of the courts located there.
Nothing in these terms limits any right you have as a consumer that the law where you live does not allow to be waived.
Changes to These Terms
We may update these terms from time to time and will revise the effective date at the top of this page. Before a change to what you pay or how you are charged takes effect, we will email the address on your account. For other changes, continuing to use the site or platform after the effective date means you accept the updated terms.
Contact Us
For questions about these terms, billing, or a charge on your card, contact us at info@duvi.ai.