Duvi research
Ideas for operational AI teams.
Practical writing on voice agents, customer automation, and the systems behind faster resolution.
Read the archiveEnding the technical follow up cycle by grounding sales agents in product documentation
Stop losing deals to follow up delays. Ground AI agents in technical documentation and connect to APIs to resolve objections on WhatsApp and voice.
Protecting engineering resources by automating technical hardware compatibility checks
Reduce engineering workload by using AI agents grounded in technical documentation to answer hardware compatibility questions across phone and web channels.
Capturing lost leads by resolving specific technical objections in real time
Learn how Duvi uses grounded AI agents to resolve technical objections and prevent lead loss across website, voice, and WhatsApp channels.
API integration for service appointment changes across phone and WhatsApp
Manage appointment changes across phone and WhatsApp with API integrations and unified knowledge to prevent scheduling errors.
Providing technical documentation to field teams through voice and messaging
Provide field technicians with technical manuals through voice and WhatsApp agents connected directly to your product documentation and CRM.
Solving the context reset when customers move from website browsing to phone calls
Eliminate the information gap when customers switch from browsing your website to calling support. Use Duvi to sync your knowledge base across all communication channels.
Aligning service eligibility checks across phone and web using real time API integration
Align service eligibility data between phone calls and web chat using real time API integration and central knowledge bases.
Eliminating the knowledge lag between internal databases and customer calls using MCP
Learn how to eliminate knowledge lag in customer support by connecting AI agents to real-time databases and internal APIs using the Model Context Protocol (MCP).
Reducing wasted field service visits by automating pre site technical checklists
Reduce wasted truck rolls by using AI agents to conduct technical pre site checks grounded in your existing documentation and manuals.
Stopping lead decay by resolving technical inquiries during off hours
Prevent high value lead loss over weekends by resolving technical product inquiries with AI agents grounded in your documentation and connected to your CRM.
Closing the information gap between web documentation and phone support
Ensure your voice agents have the same information as your website. Duvi connects live documentation to AI agents for consistent support across all channels.
Eliminating repetitive data entry during support escalations by syncing agent discovery with CRM records
Learn how to sync AI agent discovery with CRM records to prevent customers from repeating data during support escalations.